So i've spent the morning swimming unil it started to rain. Totally forgot that this week was a school holiday week so there were afew children in the pool and yeah.. good thing its not a friday if not there'll be tons of people :/ oh well.. the afternoon was spent from clearing the junk from the desktop to baking fudge brownies.. the brownies did turn out fine.. and the desktop is still in the midst of clearing the stuff.. oh well.. maintainence.. haha.. My laptop has just crashed.. oh my goodness.. there goes all my recent photos/music/documents.. this is just great.. so right now i'm trying to get back all my programmes and gosh.. customer service is one important factor to make your customers alittle happier if your product fails.. like seriously.. the last thing a customer wants to hear is the constant" Please hold while we connect you one of our staff" for like freaking 10 minutes.. and if you know your call centres are always busy and customers like to wait really long to finally get to speak to your staff, why not get more telephone lines and more staff on standby by the phone? after all, they'll probably be busy answering phone calls to right? Was pretty pissed at my laptop cause its the 3rd time its been giving me problems since april this year.. its only been 6 months? and it works as if its a 3 year old laptop waiting to be thrown away.. seriously.. and the call to the call centre didnt really help cause i had to wait pretty long to finally hear a technician's voice.. everytime i call them, its roughly a 10 min wait to finally get to talk to the technician.. good thing they didnt ask me to go down to their service centre if not i'll fume.. I've learnt afew things from my module that really tells students what customers look for in businesses..
  1. Quality
  2. Customer Service
  3. Efficiency
  4. innovation
And without these factors, customers will really get displeased with the business either because they're so fed up with the products breaking down so often and the customer service is poor and the workers are not efficient in their work which leads to slower repair works and longer waits.. Now i've got a whole lot of work to do to get back my stuff... oh great..

pushing on..